Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to visitors to the SEVAA website and to individuals and families who contact, enquire about, or use SEVAA services, including Wellness Companion and related support and coordination services.

2. Information We May Collect

Depending on how you interact with SEVAA, we may collect the following categories of information:

• Contact information such as name, phone number, email address and communication details.
• Family and service information such as the name and basic details of the person receiving services, relationship to the family member making the enquiry, location and service requirements.
• Health and wellbeing information that is voluntarily provided or reasonably required to coordinate the requested service, such as general health concerns, appointments, medication-related information or medical reports.
• Service and communication information, including requests, instructions, updates and communications relating to the services provided.
• Payment and transaction information where required to process memberships, payments or related transactions. Payment information may be processed through third-party payment service providers.
• Website and technical information such as browser type, device information, IP address, pages visited and similar information collected through website technology or analytics tools.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and provide SEVAA services.
• Understand the support requirements of the individual receiving services.
• Coordinate Wellness Companion visits, appointments, errands and other agreed support.
• Communicate with the individual, family members or authorised persons regarding the service.
• Provide family updates and service-related information.
• Coordinate with doctors, hospitals, diagnostic centres, pharmacies, transport providers or other third parties when this is necessary for a requested service and is appropriately authorised.
• Process payments, maintain records and manage our business operations.
• Improve our services, website and customer experience.
• Meet applicable legal, regulatory, security and compliance requirements.

Service-related communication and updates may take place through phone calls, SMS, email, WhatsApp, or other agreed communication channels.

SEVAA may rely on the individual, family member, or authorised representative identified to us for the purpose of coordinating services, receiving instructions, sharing updates, and managing service-related communication.

4. Health and Medical Information

SEVAA may receive health, medical or wellbeing-related information when it is relevant to the services requested by a family or individual. Such information is used only for appropriate service coordination, communication, support and related purposes, and is handled with reasonable care and confidentiality.

SEVAA collects and uses such information only where it is voluntarily shared with us, reasonably necessary for the requested service, and appropriately authorised by the individual concerned or their family member or authorised representative, as applicable.

5. Sharing of Information

SEVAA does not sell personal information. We may share relevant information, where necessary, with Wellness Companions, employees, authorised representatives, technology or service providers, and other third parties involved in delivering a service requested by you. We may also disclose information where required or permitted by applicable law or to protect the rights, safety or security of SEVAA, our clients or others.

Where family members or authorised representatives are located outside India, service-related information may be communicated across borders through phone, email, messaging platforms, or other agreed communication channels, where relevant to the requested service.

6. Cookies and Website Technology

Our website may use cookies, analytics tools and similar technologies to help us operate the website, understand website usage, improve performance and enhance the user experience. You may be able to manage certain cookie preferences through your browser or available website settings.

7. Data Security

SEVAA takes reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate interests, subject to applicable law.

9. Your Privacy Choices and Rights

Subject to applicable law, you may contact us regarding your personal information, including to request access or correction, ask questions about its use, or withdraw consent where consent is the basis for processing. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for those services. We will respond to requests in accordance with applicable law.

10. Third-Party Services and Websites

SEVAA may use third-party platforms or service providers for functions such as payments, communications, website hosting, analytics or service coordination. Their handling of information may be governed by their own privacy policies. SEVAA is not responsible for the privacy practices of third-party websites that you may access through links on our website.

11. Children's Privacy

SEVAA's services are intended for adults and families. We do not knowingly seek to collect personal information directly from children for the purpose of providing our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be published on this website with a revised effective date.