Terms & Conditions

1. About SEVAA

SEVAA provides a trusted local presence for ageing parents and families who may be living away from them. Our services may include Wellness Companion visits, check-in calls, companionship, practical everyday support, appointment coordination, health and medical coordination, family updates and other agreed support.

SEVAA is not a hospital, clinic, diagnostic centre, nursing agency or emergency medical service. SEVAA services do not replace professional medical, nursing, emergency, legal or financial advice or services.

2. Eligibility and Authority

You must be at least 18 years of age to purchase or enter into an agreement for SEVAA services. If you arrange services for another person, you confirm that you have the authority to provide the information, permissions and instructions necessary for the requested services.

3. Memberships and Services

SEVAA offers membership plans with different levels and frequencies of support. The services included in a membership are those stated on the SEVAA website or otherwise agreed with the family.

Service availability may depend on the location, individual requirements, scheduling, Companion availability and other practical considerations. SEVAA may reasonably modify service arrangements when required for operational, safety or scheduling reasons.

4. Wellness Companion Services

SEVAA may assign a Wellness Companion based on the requirements, availability and suitability for the individual receiving support. SEVAA takes reasonable steps to maintain an appropriate and trustworthy Companion network.

A Wellness Companion is not a substitute for a qualified doctor, nurse, therapist or other licensed healthcare professional. Companions will only undertake activities that fall within the agreed scope of service and their role.

5. Family and Client Responsibilities

To help SEVAA provide services safely and effectively, clients and families agree to:

• Provide accurate and relevant information about the individual receiving services and the support required.
• Inform SEVAA of material changes that may affect service delivery, including relevant health, mobility, behavioural or living-arrangement changes.
• Provide reasonable access to the agreed service location and a safe environment for visits.
• Ensure that medical decisions and medical treatment remain with the individual, family and qualified healthcare professionals.
• Treat SEVAA personnel and Wellness Companions respectfully and not request services outside the agreed scope.

7. Fees and Additional Expenses

Membership fees are payable according to the membership selected and the payment terms communicated by SEVAA. Membership pricing may vary based on the level of support and individual requirements.

Transportation, medicines, groceries, diagnostic or laboratory charges, physiotherapy, home healthcare, appointment-related expenses and other third-party or direct out-of-pocket expenses are separate from the membership fee unless expressly stated otherwise. Such expenses may be charged at actual cost.

Any additional service or expense outside the agreed membership should be discussed with and authorised through SEVAA before it is incurred, wherever reasonably possible.

8. Cancellation and Membership Termination

Memberships may be cancelled by contacting SEVAA through the contact details provided on the website. The effective date of cancellation, notice requirements and treatment of any pending or completed services will be governed by the membership terms communicated to the client.

SEVAA may suspend or terminate services where there is a material breach of these Terms, non-payment, unsafe conduct, misuse of services, or circumstances that make continued service delivery impractical or unsafe.

9. Safety and Incidents

SEVAA takes reasonable steps to support safe service delivery. If an incident, complaint, safety concern or allegation arises in connection with a service, SEVAA may review the matter, communicate with relevant parties and cooperate with appropriate authorities or professionals where necessary.

Clients should not make direct cash payments, personal loans or other private financial arrangements with a Wellness Companion in connection with SEVAA services. Any SEVAA-related additional expense should be communicated through SEVAA.

11. Disclaimer

The SEVAA website and information provided through it are intended for general information and service coordination. While SEVAA aims to keep information accurate and current, we do not guarantee that the website or every item of information will always be complete, uninterrupted or error-free.

12. Intellectual Property

All content on the SEVAA website, including the SEVAA name and logo, text, graphics, designs, images and other materials, is owned by or licensed to SEVAA unless otherwise stated. You may not copy, reproduce, modify, distribute or commercially use such material without prior written permission.

13. Confidentiality

SEVAA and its personnel are expected to treat client and family information with appropriate confidentiality. Clients and families also agree not to misuse or disclose confidential information relating to SEVAA personnel, operations or other clients.

14. Privacy

SEVAA’s collection and use of personal information is governed by the SEVAA Privacy Policy , which forms part of these Terms & Conditions. The Privacy Policy explains how personal information may be collected, used, shared and protected.

15. Third-Party Services

SEVAA may coordinate with third-party service providers such as healthcare providers, diagnostic centres, pharmacies, transport providers or other vendors when requested or reasonably necessary for a service. Such third parties may have their own terms, charges and policies. SEVAA is not responsible for services independently provided by third parties beyond the scope of SEVAA’s agreed coordination.

16. Website and Third-Party Links

The SEVAA website may contain links to third-party websites or services for convenience. SEVAA does not control those websites and is not responsible for their content, availability or privacy practices. Use of third-party websites is subject to their own terms and policies.

17. Force Majeure

SEVAA will not be responsible for delays or failure to perform services caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transport disruption, communication or technology failures, or other unforeseen events.

18. Changes to Services and Terms

SEVAA may update, modify, suspend or discontinue any part of its website or services where reasonably necessary. SEVAA may also update these Terms & Conditions from time to time. The latest version published on the website will apply to future use of the website and services, subject to applicable law.

19. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Subject to applicable law, disputes arising in connection with these Terms or SEVAA services shall be subject to the jurisdiction of the competent courts in India.

20. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement

These Terms & Conditions, together with the applicable membership terms and SEVAA Privacy Policy, constitute the agreement governing your use of SEVAA’s website and services, unless a separate written agreement applies.